I dropped my ailing laptop off at the Apple Store in Southcenter today at lunch. Last night I imaged the HDD onto an external drive, and was pleasantly surprised that it booted my old, wheezing, battered Titanium G4 PowerBook. If you recall, this laptop isn’t really a “laptop” anymore, since it will not run on anything but AC power. It also has several broken ports (USB and power mostly) and frequently fails to function. Let’s hope it survives long enough for my 15″ “AlBook” to return home.
I must admit, I felt a significant wave of anxiety wash over me as I left the mall and headed to my car. I’m usually not a very anxious guy, but this particular machine is what allows me to do my work, and I admit to being somewhat attached to it. Odd feeling really.
The drop-off experience was less than perfect, but I think that Apple didn’t really think out the whole after-sales support part of the Retail game… least of all with these “mini stores.” What should have taken 15 minutes dragged out into 90 minutes. Can’t fault the staff at the store for that though… they were fine.