Where else can you mix the ultimate in high- & low-tech?
Have a look at my latest post on our support blog. This blog is mostly used to communicate scheduled maintenance and server issues to our clients. I started using it to communicate more operational detail when we went through our big facility move in 2005. You can read a sample post here.
Since then I’ve tried to let all our clients peek behind the curtain as it were at least once a month. Big issues, such as when one of the compressors in our HVAC system failed, or when we finished our recent datacenter expansion. Service affecting issues like a snow storm that may have prevented support staff from getting to the office. Our even small issues worth sharing such as this.